Privacy Policy1. General Provisions1.1. This privacy policy (hereinafter referred to as the "Policy") determines the procedure for collecting, storing, using, and protecting personal data of users of the website of LLC "Flip Flat" (hereinafter referred to as "Flip Flat").
1.2. This Policy applies to all users of the Company's website, including but not limited to clients, partners, and visitors. If you have any questions, please contact us at the following email address:
flipflat.me@gmail.com.
2. Who We AreLLC "Flip Flat" is a real estate agency registered under the legislation of Georgia and is responsible for processing your personal data.
- Identification Number: 431443039
- Address: Tbilisi, Kavtaradze Street No. 5
- Contact Information: flipflat.me@gmail.com
3. Collection of Personal Data3.1. Flip Flat may collect the following personal data:
Flip Flat uses various types of personal information, which can be grouped into the following categories and may include, but are not limited to, the data listed below:
Note: Depending on the nature of your relationship with Flip Flat, as well as the purposes and context of data processing, we may process all or only some of the data listed in the relevant category.- Full name
- Contact information (phone number, email address)
- Residential address
- Passport number / personal identification number
- Date of birth
- Signature sample
- Technical information – data about the device you use when accessing our services, and other technical details such as IP address, operating system, log records, and other data.
- Other information provided voluntarily by the user.
3.2. Personal data is collected when:
- Filling out forms on the website
- Contacting customer support
- Registering on the website
4. Use of Personal Data4.1. Users' personal data is used for the following purposes:
- Processing requests and applications
- Providing services and information
- Improving the quality of services
- Conducting marketing research
- Preparing relevant contracts and documentation as part of cooperation
5. Protection of Personal Data5.1. Flip Flat takes necessary measures to protect users' personal data. We have implemented appropriate technical and organizational measures to safeguard your personal data from unauthorized access, unlawful processing or disclosure, accidental loss, alteration, or destruction.
5.2. Access to personal data is granted only to authorized Company employees who are obligated to maintain confidentiality.
5.3. We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with any legal, regulatory, tax, accounting, or reporting obligations. (We may need to retain your data for a longer period if required for legal or regulatory reasons, such as responding to complaints, combating fraud, financial crimes, etc.)
6. Use of Cookies6.1. The Flip Flat website uses cookies to enhance user experience and analyze traffic.
6.2. Users can manage cookie settings in their browser.
6.3. Cookies are small text files sent to your computer or other devices (e.g., mobile phones or tablets) when visiting a website. They remain on your device and are returned to the site during subsequent visits.
Cookies are designed to store information (e.g., language preferences) and/or track user activity (including button clicks and site login). This helps improve your experience when visiting the website. For example, cookies help us understand how users interact with our site, including which pages are most popular, allowing us to better serve our users and clients.
7. User Rights7.1. Users have the following rights:
- Right to information about data processing: You have the right to be informed about the collection and use of your personal data, including which data is processed, for what purpose, and on what basis, how it is collected, how long it is stored, and to whom it is disclosed.
- Right to rectification, updating, and supplementation of data: If your data is incorrect or incomplete, you can request its correction or supplementation.
- Right to cessation, deletion, or destruction of data: You have the right to request the cessation of data processing, its deletion, or destruction. Note that, under laws on anti-money laundering and client rights protection, we may be limited in our ability to immediately fulfill your request.
- Right to data blocking: You can request data blocking if the accuracy of your data is contested or if you request the cessation of data processing.
- Right to data portability: You have the right to request your data in a structured, commonly used, and machine-readable format or its transfer to another responsible party.
- Rights related to automated individual decisions: You have the right not to be subject to decisions made solely through automated processing, including profiling, unless based on your explicit consent, required for contract fulfillment, or stipulated by law.
- Right to withdraw consent: You can withdraw your consent at any time, provided it does not conflict with legal requirements. Note that withdrawal does not affect the legality of processing performed prior to withdrawal.
- Right to file a complaint: If you believe your personal data is being processed in violation of the law, you have the right to contact the Georgian Personal Data Protection Service. Additional information can be found at https://personaldata.ge/.
8. Changes to the Policy8.1. Flip Flat reserves the right to amend this Policy. Changes become effective upon publication on the website.
9. Responsibilities of the Data Controller, Data Processor, and Joint Controllers9.1. Depending on the context and purpose of processing, Flip Flat may act as a data processor on behalf of the data controller.
9.1.1. Ensure individuals involved in data processing are obligated to maintain confidentiality.
9.1.2. Protect data in compliance with legal requirements, including implementing appropriate technical and organizational measures to safeguard information containing personal data against accidental or unlawful destruction, alteration, disclosure, acquisition, damage, any other unauthorized or unlawful use, or accidental or unlawful loss.
9.1.3. Maintain records of all actions performed with electronic data (including incidents, collection, modification, access, disclosure (transfer), communication, and deletion of information) and ensure accountability for these actions. For non-electronic data, the processor must record all disclosure and/or alteration activities (including incidents).
9.1.4. Respond promptly to inquiries from regulatory and other authorized bodies regarding data processing issues and fulfill obligations to ensure data subjects’ rights (blocking, deletion, rectification, updating, etc.) within the timeframes prescribed by Georgian personal data protection law.
9.1.5. Do not transfer the right to process data to other entities without the consent of the data controller.
9.1.6. In case of a dispute between the data controller and the processor regarding data processing, the processor must immediately cease processing and transfer all data to the controller.
9.1.7. Upon request by the data controller or contract termination, the processor must cease processing and, within 10 (ten) calendar days, transfer all personal data and delete or destroy it unless retention is required by law.
9.1.8. Issues not covered by this policy are regulated by Georgian legislation on personal data protection.